- Shipping options
- Carrier services
- Product cancellations and returns
- Payment methods, etc.
Problems and Delays with the Orders
Although, we make every possible effort to provide you with a memorable shopping experience, in the event you experience any sort of clearance issues or inconvenience, make sure you notify us immediately, such that we can resolve your problems quickly. You can talk to our customer support team at 9216550016 or email us at info@othhealth.com along with your order number and tracking ID to help us know the current status of your order.
Error in Address
It should be noted that in case you make an error in address while placing your order, we may not be able to change it once the order has been shipped. www.othhealth.com may coordinate with the courier service providers and make every possible effort to resolve your problem; however, if an error is made in the shipping information from your end, while placing your order and if the order gets rejected, destroyed or lost, www.othhealth.com may not be able to refund or issue any type of credit.
In case there is an error in address provided by you while placing your order, we cannot change it once your order has been shipped. www.othhealth.com may coordinate with the courier service providers and make every possible effort to resolve the problem; however, if an error is made in the shipping information from your end and if the order gets rejected, destroyed or lost, www.othhealth.com may not be able to issue or refund any type of credit. In case the order is returned to our warehouse, then a credit note will be issued to you only after deducting the return shipping cost from the cost of the item.
Violation of Laws
www.othhealth.com strongly recommends all customers to learn about the sales rules, restrictions and regulations of your respective state. In the event of order delays owing to violation of restrictions, rules or laws of the state, www.othhealth.com cannot be held responsible.
In case a customer refuses any order out of any genuine reason, then the item should reach www.othhealth.com warehouse in an undamaged, good and resalable condition. www.othhealth.com will refund the product cost after deducting the handling and shipping costs. A credit note will be issued to the customer after that.
Package Loss
It is very rare for domestic orders to get misplaced or lost, but at times it may happen. In case your order is lost, please report at www.othhealth.com and provide the all details of your order, including the location, courier selection and history to help us make every possible effort to resolve this matter immediately.
Methods of Payment
- Credit Card
- Debit Card
- PayU
